Communication:

In our everyday life, we communicate or share information and ideas. Sometimes we understand what the other person is saying sometimes, we misunderstand. And misunderstanding can lead to differences, conflict or grievances, etc. How communication affects our life and working in organizations is explained through the example


Model of communication:








Principles of Communication:







Types of communication:







Factors in organizational Communication:





Negotiating to manage conflicts
  • Daily life offers countless examples of negotiation. We negotiate with parents when we ask them to allow us to go on a tour with friends. We negotiate with friends about which recreational activities to pursue. We negotiate with our boss about working hours and conditions. According to Lewicki and Litterer, all these “negotiation situations” are defined by three characteristics. These are:
  • There is a conflict of interest between two or more parties; that is, what one wants is not necessarily what the other one wants
  • There is no fixed or established set of rules or procedures for resolving the conflict, or the parties prefer to work outside of a set of rules and procedures to invent their solution to the conflict
  • The parties, at least for the moment, prefer to search for an agreement rather than fight

Guidelines for Negotiation:






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